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Dead Pixel Policies by Brand

What your manufacturer actually covers — and what counts as a defect before they are obligated to replace it.

Note: Manufacturer policies change without notice and vary by region. Always verify current terms on the brand's official website or by calling customer support before making a purchase or warranty claim decision.
Samsung →Phones · TVs · Monitors

Galaxy phones, QLED/OLED TVs, and Odyssey monitors. ISO Class II — no zero dead pixel guarantee.

LG →TVs · Monitors

OLED TVs, UltraGear gaming monitors. ISO Class II — includes built-in Pixel Refresher on OLED TVs.

Dell →Monitors

UltraSharp Zero Bright Dot Guarantee — one stuck pixel triggers replacement on eligible models.

Apple →Phones · Laptops · Tablets

iPhone, MacBook, iPad, Apple Watch. Case-by-case Genius Bar assessment — no published threshold.

ASUS →Monitors · Laptops

ProArt zero bright-dot policy. ROG and TUF Gaming follow ISO Class II.

HP →Monitors · Laptops

Monitors and laptops (Victus, Spectre, EliteBook) follow ISO 13406-2 Class II — no zero-tolerance policy.

Nintendo Switch →Handhelds

Switch 2, Switch OLED, Switch Lite, and 3DS. Nintendo explicitly lists pixel defects as normal — one of the least lenient policies.

Quick comparison — who has the most lenient policy?

Most lenientDell UltraSharp, ASUS ProArt — one stuck bright pixel triggers replacement
Lenient (case-by-case)Apple — no published threshold, Genius Bar assessment, often helpful on borderline cases
StandardSamsung, LG, HP — ISO 13406-2 Class II, single pixel within tolerance
Least lenientNintendo — explicitly states pixel defects are a normal display characteristic

Related guides

Dead Pixel Warranty Guide →ISO 13406-2 explained, class table, 5-step claim process.Best Zero Dead Pixel Monitors →Monitors with zero-tolerance policies from day one.Dead Pixel Test →Run the full colour test before your return window closes.How to Fix Stuck Pixels →Try software cycling before filing any warranty claim.