LG Dead Pixel Policy — OLED, UltraGear & TV
LG dead pixel policy — overview
LG does not offer a zero dead pixel guarantee on any consumer product line. Monitors and TVs follow ISO 13406-2 Class II (or the equivalent ISO/IEC 9241-307), allowing a small number of pixel defects before a warranty replacement is required. A single isolated dead pixel on a UltraGear monitor or OLED TV is generally within tolerance.
LG OLED TVs include a built-in Pixel Refresher tool that can resolve temporary stuck pixels or image retention — this should always be the first step before filing a warranty claim on an OLED panel.
| Product line | Standard | Single pixel covered? | Notes |
|---|---|---|---|
| UltraGear (27GP850, 27GS85QB) | ISO Class II | No | Standard threshold applies |
| LG OLED TVs (C, G, Z series) | ISO equivalent | No | Run Pixel Refresher first |
| LG QNED / NanoCell TVs | ISO Class II | No | Standard threshold applies |
| LG monitors (non-UltraGear) | ISO Class II | No | Standard threshold applies |
LG OLED Pixel Refresher — try this first
If you see a stuck or bright pixel on an LG OLED TV, go to Settings → Support → OLED Care → OLED Pixel Refresher and run a full compensation cycle. It takes about an hour and can clear temporary stuck pixels and image retention. Truly dead pixels will not respond — but it is worth trying before a warranty call.
How to file an LG dead pixel warranty claim
- 1For OLED TVs: run the Pixel Refresher before contacting support.
- 2Photograph the defect against a solid white and black background. Note the pixel count and screen location.
- 3Run the test tool below and screenshot the result for documentation.
- 4Contact LG Support via lg.com/support or call your regional LG support line.
- 5If within the retailer return window, contact the retailer first — faster than manufacturer warranty.
Test your LG display now
Cycle through solid colours to identify any dead or stuck pixels before your return window closes.
Press F11 for best results on desktop
Frequently asked questions
Does LG warranty cover dead pixels on OLED TVs?+
LG OLED TVs carry a standard pixel defect threshold. A small number of defects is within manufacturing tolerance. Run the built-in Pixel Refresher first. For persistent defects, contact LG Support with photos. Verify current policy at lg.com.
Does LG UltraGear have a dead pixel warranty?+
LG UltraGear monitors (including 27GP850 and 27GS85QB) follow ISO 13406-2 Class II. A single dead or stuck pixel is typically within tolerance. LG does not offer a zero dead pixel guarantee on UltraGear. Check your product warranty card or lg.com for model-specific terms.
What is the LG OLED Pixel Refresher?+
The Pixel Refresher runs a compensation cycle that can clear temporary stuck pixels and image retention on OLED TVs. Access it via Settings > Support > OLED Care > OLED Pixel Refresher. It does not fix permanently dead pixels.
How do I file a dead pixel warranty claim with LG?+
Photograph the defect, contact LG Support via lg.com/support or by phone. If within the retailer return window, contact the retailer first for a faster resolution.